Mathbox scans all incoming and outgoing mail on our mail servers for viruses. Although E-mail virus scanning is an expensive and technically challenging proposition for Mathbox, we are dedicated to providing our customers with the service, technology, and dependabilty they deserve. We hope our customers enjoy the benefits.
Why Scan For Viruses:
Even though end users are concerned about viral infections, many are lax about keeping their virus definitions updated. Others do not have Email scanning enabled. And finally, some simply do not have virus scanning installed on their computers. By default, many virus scanners halt email processing until the virus notice is cleared, making end user virus scanning an irritating and time consuming process. Mathbox offers Email virus scanning as a first line of defense against the spread of viruses. By pre-scanning email messages for viruses, Mathbox can eliminate virus laden messages, thereby reducing the work load of the responsible end user. Finally, pre-scanning messages for viruses helps stop the spread of viruses by irresponsible end users.
What Happens When We Detect a Virus:
When a virus is detected in a scanned email message, the message is quarantined on the Mathbox mail server and a notice is sent to the following individuals: the recipients, the sender, the postmaster of the sending mail server, and email@example.com.
Please note that Mathbox has stopped sending notifications for quarantined emails of viruses that forge the sender email address, so there is no reason to contact the sender. With the advent of W32/SoBig.F@mm virus and its huge infection rate, the notifications themselves were clogging customer mailboxes.
Though you may no longer receive notifications for the listed viruses, please rest assured that Mathbox is still scanning email for these viruses and that the Mathbox Postmaster is notified of every virus quarantined by our mail server.
Although Mathbox will take every precaution to ensure our virus definitions are up to date, Mathbox cannot and will not take any responsibility for any virus that passes through our mail servers. Ultimately, the end user is responsible for the integrity of their computing environment. Mathbox fully expects every end user to have a virus scanner installed and running with Email scanning enabled.
Question: I'm getting a lot of messages from the Postmaster telling me that the Mathbox Email Virus Scanning detected and quarantined a virus. I know you are scanning for viruses and deleting messages with viruses. I want you to do that, but I don't want to receive the messages from the Postmaster telling me about it. Can you stop sending them?
Answer: No, we can not stop sending the messages on an individual basis. However, you can setup Rules in WebMail to filter out the unwanted messages from the Postmaster regarding the virus messages we delete.