Spam is unsolicited commercial e-mail. Spam is a problem for every e-mail user. Mathbox mail servers filter hundreds of thousands of spam messages on a daily basis. If your e-mail address falls into the wrong hands, you alone could be dealing with hundreds or thousands of spam messages a day.
Mathbox scans incoming mail on our mail servers for spam. When we detect a message as possible spam, we deliver it to a folder named “spam”. If you think a message was inadvertently classified as spam, you can retrieve the message by logging in to WebMail and reviewing the messages listed in the spam folder. If you find any valid messages, open the message and click on the Save Address button to add that sender to the Address Book in WebMail. This will “Whitelist” the sender’s e-mail address. You can then move the message to the Main folder by selecting the Main folder located above the message (next to the Move To button). Then click on the Move To button. This will move that message to the Main folder so you can collect the message with your Outlook. Please note: If the message is from a List, the From address may not reflect the true sender. In this case, you will need to examine the headers of the message for the true sender’s e-mail address. If you need help with this, please call Customer Support.
Whitelisting E-Mail Addresses
You "Whitelist" e-mail addresses by adding e-mail addresses to your Address Book in WebMail. The incoming messages still go through the spam tests and even if the message fails the spam tests, the filters can determine that you are expecting to receive e-mail from that particular person so the message is delivered to the Main folder, where you collect your messages with your Outlook.
How to Whitelist?
Log on to WebMail, click on Tools in the top menu and you are in the Address Book. You can now add e-mail addresses one at a time. If you have an existing address book in another mail software program (like Outlook Express and Outlook), you can easily import your Address Book from your Outlook to WebMail. In WebMail Tools, click on Address Book Import in the left menu, enter your e-mail password in the Password field, and follow the instructions. Please remember to print the directions page before you start the import process.
WebMail Access:In Internet Explorer, go to http://www.mathbox.net. In the WebMail Logon box in the panel on the right, enter your E-mail Address and Password. Click on the Logon button.
